Quality Management System (QMS) Quality Management System (SMM) by Gaspersz (2008: 268) is part of a documented system and standard practice for system management aimed at achieving goals and requirements. by customers and organizations. Gaspersz (2008: 273) divides the Quality Management System into two types, namely the Quality Management System and the Formal Quality Management System.
General Characteristics of Quality Management System
The quality management system covers a range of activities within a modern organization. Quality can be defined through five main approaches, including the following: transcendent quality is the ideal condition for excellence; quality by product is a product attribute that meets quality; quality based on appropriate user or accuracy in product use; quality based on manufacturing in accordance with standard requirements; value based on quality is the level of excellence at a competitive price level.
The quality management system is based on error prevention so it is proactive, not on reactive error detection. It is also recognized that many quality management systems will not be fully effective in prevention, so the quality management system should also be based on corrective action against the problems found. In this case, the quality management system is a closed loop system that includes detection, feedback, and correlation. The largest proportion should be directed to prevent errors from the beginning.
The quality management system focuses on the consistency of the work process. This often includes some level of standard work documentation.
The quality management system includes elements: goals, customers, outputs, processes, inputs, suppliers, and measurements for feedback and forward feeds (measurements for feedback and feedback).
Stages of application of Quality Management System
There are several stages in applying a quality management system, among others as follows (Gaspersz, 2001):
1. Decides to adopt a standard of quality management system to be applied.
2. Establish a commitment at the senior organizational leaders level
3. Establish a working group or influence committee consisting of senior managers.
4.Putugaskan management representative (management representative).
5. Setting quality objectives and system implementation
6.Resume the current quality management system.
7. Define organizational structure and responsibilities.
8. Creating quality awareness at all levels within the organization.
9. Develop a review of the quality management system in the quality manual (guidebook).
10. Agree that functions and activities are controlled by procedures.
11. Documenting detailed activities in operational procedures or detailed procedures.
12. Introduce documentation.
13. Establish employee participation and training in the system.
14. Review and audit the quality management system.