TQM stands for Total Quality Management (TQM)
Total Quality Management (TQM)
Total Quality Management training stand for train entrepreneurs in applying TQM in their companies in order to compete in the era of globalization. Total Quality Management (TQM) is a management system that places quality as a business strategy, involves every function and member of the organization, that is the employee role, leadership role, employee relationship and leadership role, organizational aspect, and work environment role, improving the quality of human resources of the company. The problem in this research is how influence the implementation of employee role, role of leadership, role of employee relationship and leadership, role of organization aspect, and job environment role to human resource quality.
TQM is also translated as a customer-oriented approach that introduces systematic change of management and continuous improvement of the processes, products, and services of an organization. The TQM process has specific inputs (wants, needs, and customer expectations), transforms (inputs) within the organization to produce goods or services that in turn satisfy customers (output). The ultimate goal of total quality management is the continuous improvement of service quality (Natha, 2008: 4)
1. Customer Focus
Customer is the figure to be served. Where attention is focused on the needs and expectations of the customers. For any organization implementing TQM should really know, identify and analyze the needs and expectations of its customers in order to satisfy it, where the products / services created or provided should be in accordance with the wishes of the customers.
2. Obsession with Quality
In organizations that implement TQM, the main obsession of a company is to improve the quality of products / services, labor, process and work environment where quality is an important factor to improve the performance of the company and employees and in attracting consumers / customers.
3. Scientific Approach
This approach is indispensable in the application of TQM, particularly for designing work and in decision-making and problem-solving processes related to the work designed. Thus, data is needed and used in compiling benchmarks, monitoring achievements, and implementing improvements.
4. Long-term Commitment
TQM is a new paradigm in conducting business. For that, it takes a new corporate culture as well. Therefore, long-term commitment is very important in order to bring about cultural change so that TQM implementation can run successfully.
5. Teamwork (Teamwork)
In traditionally managed organizations often created competition among departments within the organization in order to increase its competitiveness. Meanwhile, in organizations that implement TQM, teamwork, partnerships, and relationships are woven and nurtured, both between company employees and with suppliers, government agencies, and surrounding communities.
6. Continuous System Improvement
Each product and or service is produced by utilizing certain processes within a system / environment. Therefore, the existing system needs to be repaired continuously so that the quality can be increased.
7. Education and Training
Today there are still companies that turn a blind eye to the importance of employee education and training. Conditions like that cause the company concerned does not grow and difficult to compete with other companies, especially in the era of global competition. While in organizations that implement TQM, education and training are fundamental factors. Everyone is expected and encouraged to continue learning. By learning, everyone within the company can improve their technical skills and professional expertise.
8. Controlled Freedom
In TQM, employee engagement and empowerment in decision making and problem solving is a very important element. This is because these elements can increase the “sense of ownership” and responsibilities of employees against the decisions that have been made. Nevertheless, the freedoms arising from such engagement and empowerment are the result of well planned and executed control.
9. Unity of Purpose
In order for TQM to be properly implemented, the company must have a unity of purpose. Thus, any business can be directed to the same goal. However, the unity of this objective does not mean that there must always be agreement / agreement between management and employees, such as wages and working conditions.
10. Employee Engagement and Empowerment
In order to increase the likelihood of a good decision, a good plan, or a more effective overhaul, it also includes the views and thoughts of the parties directly related to the work situation and enhances the “ownership” and responsibility for the decision by involving people, people who have to do it