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Tag: six sigma cetification

Data Sources for Gathering Voice of Customer

Posted in Improvement, and Lean Six Sigma

Consumer voice to benchmark our product success in penetrating the market. Basically the market demand does not change that, continuitas production, providing fast, production quality and low prices. However, all forms of voice of the customer must still be heard and taken seriously for customer satisfaction.

After all customer satisfaction is the main purpose of a manufacturer. Source data from the consumer / customer can be obtained from anywhere, be it directly or heard from others. Some of the activities of interaction with the customer that can be used as voice of customer data sources are as follows: