The success of six sigma practices depends on many things. One of them made a special product specifications are actually expected the customer. Core services in the service industry is a series of methods for doing everything from preparing invoices, receive calls, processing credit card applications, preparing meals and receive guests, to give lectures.
Those activities are examples of services. Slightest form of service should we respond and provide the best and keep doing the evaluation and improvement.
The best step to identify the value corresponding to the specifications of the customer is expected to answer the following questions: