The purpose of the DEFINE of the Six Steps DMAIEC is determining who is considered one of the most important problems. And should be able to explain why the problem is perceived is very important for the improvement. Is the problem in question is important for the service / product, or strongly influence the organization’s strategic. What is the impact if the problem was quickly resolved. How large a gap caused. It is important to consider, because if it feels not too important then the improvement process will be felt perfunctory and not serious.
CAP-DO is used as a factory / company has been producing and marketing the product to the customer. And its customers had been stable, the production process, delivery and service to the customer is already running. The first step of the method is a CAP-DO CHECK, performance of the product or service, based on the gap that occurred on the issue of quality, price, service, delivery or safety characteristic. And this will be analyzed in the relevant processes and production starts with the inspection in the variable.
Then if it is in the Check and find the root of the problem and then solving the second picture is the ACT to amend or fix the errors or deficiencies exist. Then forwarded to the Plan to plan remedial measures based on the results of “Check” before. With this plan we know is made as effective planning and changes made to the improvement.