Basically Quality Management or Total Quality Management, defined as a way to improve performance on an ongoing basis at every level of operation or process, in every era of functional organization, using all the human and capital resources are available.
ISO 8402 (Quality Vocabulary) defines quality management as all the activities of the overall management function that determine quality policy, objectives and responsibilities, and implement them through tools such as:
• quality planning
Is the establishment and development objectives and the need for quality and implementation of quality systems.
• Control of quality
Are the techniques used and operational activities to meet the quality requirements.
• Quality assurance
Are all planned and systematic actions that are implemented and demonstrated to provide adequate confidence that a product will satisfy the need for a certain quality.
• quality improvement
Are the measures taken to improve product value to customers through increased effectiveness and efficiency of processes and activities through organizational structure.