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Tag: Juran trilogy

Determined Our Customers as a First Step Quality Planning

Posted in Lean Six Sigma

This is the first in implementing quality management planning as suggested by Juran is to determine our customers. Market segmentation must be accurate so that all the products we produce. Identify the customer is very important to eliminate the activity, work that should not be necessary. Incorrect identification will result in waste production, and many require additional fees.

Quality Planning does not only focus on how to design a product with high quality. But must also consider the effectiveness of production and could reduce waste inproduction. Research design invalid would complicate the production which can lead to waste.

Quality Improvement

Posted in Lean Six Sigma

Quality improvement is the third step in the Juran trilogy. If all systems in manufacturing is already well under a coordinated and well controlled, then the next step is quality improvement. Quality improvement must necessarily be done by the company, because the market demand is always changing. If not able to follow the market will be increasingly left behind. We cannot rely on the product that we think is perfect last year because it has been through the stages of design and good process control. But the product should be able to compensate for the existing development trends in the community.

Quality is not an end. Each time quality standards will change in terms of design and usability. Quality should continue to be developed towards a better and better. Quality products and has built a reputation in the eyes of consumers with a very long time. Time required to make improvement. Although any small improvements made, it must be done because it is a process of becoming perfect quality product.


How to conduct quality improvement? Some things which need to be done on a company.