Requirements proposed by the customer becomes the basis for quality production. The quality of production must be controlled throughout the production value stream. Any possibility of bias makes defective must be standardized and made a point of critical of quality. For example, in terms of treatment of goods in the loading bay. If the raw material is fragile and requires special treatment, then every member should have training about the conduct of such material so as not to cause errors that affect product quality. Previous management company must make the standard treatment for raw materials.
After knowing the data obtained from the voice of customers, customers research, and data collected from the market then we have to translate these data into a form of product / service that meets customer demand. Fulfillment of customer needs is the provision of appropriate quality standards expected by the customer.
For example, consumer demand for quick delivery of the answer as the answer tothe quality of service is to accelerate the shipping time. Customer demand for “On-time arrival” quality characteristics that we are working on is the departure from schedule