Any business person who wants to win the competition in the industry will give full attention to quality. Full attention to quality will positively impact the business in two ways, namely: the impact on production costs and the impact on earnings
Impact on production costs going through the process of making a product that has the degree of conformance (conformance) to high standards, so free from the damage that may be. Thus attention to the quality of the production process that will produce quality products that is free from damage. That means the inevitable occurrence of waste (waste) and inefficiencies so that the cost of production per unit will be low which in turn would make the product more competitive prices.
The impact of increased revenue through increased sales occurs on competitively priced quality products. Quality products that are made through a process of quality will have a number of features that can improve customer satisfaction over the use of the product. Since every consumer in general will maximize utility in consuming products, it is clear that high quality products at competitive prices (because the production costs are lower per unit) will be selected by the consumer. This will increase the sales of these products are also meant to increase market share (market share) which in turn will increase the company’s revenue.