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Lean Manufacturing from the Customer Viewpoint

Posted in Customer Management, and Lean Manufacturing


Lean manufacturing can be defined as the attainment of certain values which refers to the standard products that meet customer qualification. Lean manufacturing is strongly linked to customer satisfaction management. Customer does not want to know about the production process undertaken and with what technology the product was produced. But they will only evaluate the product he purchased in accordance with required specifications.

Customer will not be considering the problems that have produced. For them is a finished product with a high quality specification and low prices is their goal to pay to buy the product. It’s very simple from the viewpoint of the customer.

Strong commitment to promotion of 5S

Posted in Campaign, and Management

Success of 5S promotion depends on top management decisions. 5S will succeed if driven directly from the directors, managers and other top management ranks. When the campaign begins with the spirit of lean manufacturing there is always a voice that doubts the success of this 5S. They’ll say, “How much productivity would be increased” or “How many 5S would help increase the real income”

The way of thinking and attitude of workers towards 5S should be changed first. All member companies must have a sufficient understanding of the meaning and real purpose, so has the perception of equality of 5S and its purpose. All member companies must integrate their understanding through seminars, training throughout the company and the workplace. Installation of several banners with slogans can be useful too. For example: “a clean workplace created by the power of all people” or “No waste of workplace clean” and others.