Lean manufacturing can be defined as the attainment of certain values which refers to the standard products that meet customer qualification. Lean manufacturing is strongly linked to customer satisfaction management. Customer does not want to know about the production process undertaken and with what technology the product was produced. But they will only evaluate the product he purchased in accordance with required specifications.
Customer will not be considering the problems that have produced. For them is a finished product with a high quality specification and low prices is their goal to pay to buy the product. It’s very simple from the viewpoint of the customer.