Lean-Sigma is not only intended for the manufacturing industry, so the service industry has not found the format of the application of Lean-Sigma. In general, Lean Six Sigma improvement-oriented management system. So it is possible that once applied to service companies.
Conceptually lean sigma can be applied to industrial / service companies because the emphasis is lean sigma improvement of the system by eliminating any waste in every process of production or service process in order to increase added value and to give satisfaction to the customer.
The experts define quality management quality of service or services to be designed, controlled, and managed as well as the quality of goods.
Thus the need to be considered in the development of quality systems in the process of service improvement is the development of a quality system consists of: planning the quality system, quality control systems, and improvement of the quality system.