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Dr. Joseph M. Juran in Quality Trilogy Concept

Posted in Total Quality Management

Dr. Joseph M. Juran one of the teachers in the management of quality, very popular with the trilogy concept of quality, namely: quality planning, quality control and quality improvement.

Juran views on other major issues related to quality management are:
• The cycle should be shortened product development through participatory planning, concurrent engineering, and training for planners in the methods and tools of quality management.
• Relationships with suppliers should be repaired. The number of suppliers should be reduced. Sam should have a working relationship based on mutual trust established. Long the contract should be extended so that the long-term relationship.
• Training should be results-oriented and not oriented to the appliance. The main goal of training should change the behavior of employees, not just to train or educate only. For example: training in quality improvement should be preceded by an assignment in an improvement project. Training mission should help the team finish the project.