Dr. Joseph M. Juran one of the teachers in the management of quality, very popular with the trilogy concept of quality, namely: quality planning, quality control and quality improvement.
Juran views on other major issues related to quality management are:
• The cycle should be shortened product development through participatory planning, concurrent engineering, and training for planners in the methods and tools of quality management.
• Relationships with suppliers should be repaired. The number of suppliers should be reduced. Sam should have a working relationship based on mutual trust established. Long the contract should be extended so that the long-term relationship.
• Training should be results-oriented and not oriented to the appliance. The main goal of training should change the behavior of employees, not just to train or educate only. For example: training in quality improvement should be preceded by an assignment in an improvement project. Training mission should help the team finish the project.