quality within the framework of ISO 9000 is defined as “the overall character and character of a product or service that affects the ability of the product to satisfy a particular need”. This means that we should be able to identify product characteristics and products related to quality and then establish a benchmark for the baseline and how to control it.
This definition clearly emphasizes customer satisfaction or product users. In a building project, the customer may mean the assignor, the building tenant or the user community. For example, in terms of design, satisfaction can be measured in terms of aesthetics, function fulfillment, material durability, safety, and timeliness. While in terms of implementation, the size is on the neatness of completion, integrity (according to drawings and specifications) implementation, exactly the time of delivery and cost, and free of defects.
definition of quality management
Quality Management are aspects of the overall management function that define and execute the quality policy of a company / organization. In order to meet customer needs and timeliness with economical and economical budgets, a project manager must include and conduct quality management training. Matters concerning the quality of the above intent are:
=> The project management process itself.
=> Product / service / implementation process.
Basically quality management (Understanding Quality Management) or integrated quality management (total quality management) is defined as a way to improve the performance continuously (continuous performance improvement) at each level of operation or process, within each functional area of ??an organization, using all available human and capital resources.
In the demands of the times, and in the era of free competition, we have much to learn about the management process in the work environment, especially about the importance of the system and its realization in projects in the field.