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Category: Customer Management

Lean Manufacturing from the Customer Viewpoint

Posted in Customer Management, and Lean Manufacturing


Lean manufacturing can be defined as the attainment of certain values which refers to the standard products that meet customer qualification. Lean manufacturing is strongly linked to customer satisfaction management. Customer does not want to know about the production process undertaken and with what technology the product was produced. But they will only evaluate the product he purchased in accordance with required specifications.

Customer will not be considering the problems that have produced. For them is a finished product with a high quality specification and low prices is their goal to pay to buy the product. It’s very simple from the viewpoint of the customer.

Customer Management

Posted in Customer Management

Demand and the level of customer satisfaction should be the parameters for improvements. Some variables include the variation request type request, the trend of demand from time to time, the total demand and seasonal demand. Then the variables are used as parameters such as level of customer satisfaction product quality, service friendliness, accuracy of the product with the requested specifications and speed of delivery.

All the above variables must be managed with a serious and organized, because the factors that will bring business to success.