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7 Quality Management Principles

Posted in Total Quality Management

Principles of Management in relation to Quality Management Systems contained in ISO 9001. The meaning of the principle itself is a general truth as well as individuals who made a person or group as a guide in thinking and acting.
So is the Quality Management Principle in ISO 9001 in 2015, which guides anyone who applies it. Unlike ISO 9001: 2008 which has 8 Quality Principles, at ISO 9001: 2015 there are only 7 Principles of Quality Management.
With the revision of ISO 9001: 2008 quality management system to ISO 9001: 2015 there are some significant changes and one of them is the change of quality management principles from 8 to 7 principles of quality management.
Different Quality Management Principles ISO 9001: 2008 vs. ISO 9001: 2015 are as follows.

A. ISO 9001: 2008
1. Customer Focus
2. Leadership
3. Involvement of People
4. Process Approach
5. System Approach to management
6. Continual Improvement
7. Factual Approach Decision Making
8. Mutual Beneficial Suppliers

B. ISO 9001: 2015
1. Customer Focus
2. Leadership
3. Engagement of People
4. Process Approach
5. Improvement
6. Evidence-Based Decision Making
7. Relationship Management

For more details, let’s discuss one by one, what is the understanding of the 7 Principles of Quality Management System ISO 9001: 2015.
1. Customer Focus
The need or essential focal point of value administration is to meet client necessities and endeavor to surpass client desires. The form of the application is to provide all the needs that exceed customer expectations for customer satisfaction achievement. So that the survival of the company will be guaranteed in the long term.
2. Leadership
Each of the leaders in the company has a role as a trainer who has a target according to company goals through employee empowerment, decision makers based on data and facts (decision maker) and create a standard management system inherited for the next generation of company. In other words, leaders at all levels establish and integrate goals, direction and create conditions in which people are involved in achieving organizational goals.
3. Engagement of People
Competent, empowered, and involvement of people at all levels is important to increase the organization’s capability in creating and delivering value to the customer. The form of the application is to promote a process approach and the importance of the contribution of each level in the Company.
4. Process Approach
The quality management system that has been established in the company is not based on the departmental approach, but based on the pure process that exists in the company by involving all related parties. Predictable and consistent results will be achieved more effectively and efficiently if activities can be understood and managed as interrelated processes and function as a whole system.
5. Improvement
Successful organizations always focus on improvement. Companies that are successful and able to survive in the competition is a company that focuses on improvement (improvement). The form of the application is to always make changes through continuous improvement both internally and externally tailored to the latest climate change. So that the company will always be ready to face the competition with the competitors.
6. Evidence Based Decision Making
Make decisions based on data and facts. The form of the application is any set of conclusions from a given problem based on factual analysis and data obtained during the analysis. So that the decision taken will produce productive and targeted decisions.
7. Relationship Management
To maintain success The Company should manage its relationships with interested parties among its suppliers, partners, employees, government, communities, etc.
Those are seven principles of quality management based on ISO 9001: 2015. May be useful!